Privacy Policy

About This Policy

Alpha Immigrations respects your privacy and aims to handle personal information in a clear, careful and responsible manner. This policy describes our general information-handling practices. Additional notices may be provided when specific information is collected.

Information We May Collect

Depending on how you contact or engage us, we may collect:

• Your name, email address, telephone number and location.
• Information included in an online enquiry, email, telephone call or consultation request.
• Details about your visa interests, immigration history and personal circumstances.
• Documents and supporting information you choose to provide during an engagement.
• Basic technical information processed by website hosting and security services, such as IP address, browser type and requested pages.

Please avoid sending passports, identity documents or other sensitive material through a general website enquiry unless our team has asked you to use an appropriate method.

How We Collect Information

We generally collect information directly from you when you complete a website form, contact us by telephone or email, attend a consultation, or provide information during the delivery of our services. Information may also be received from an authorised representative or another person where you have given permission or where permitted by law.

Why We Use Your Information

We may use personal information to:

• Respond to enquiries and arrange consultations.
• Understand your circumstances and provide requested immigration assistance.
• Communicate with you and manage our professional relationship.
• Maintain business, service and compliance records.
• Protect our website, systems, clients and business from misuse or security risks.
• Meet legal, regulatory and professional obligations.

We do not sell personal information. We do not use enquiry information for unrelated marketing without an appropriate basis or permission.

Service Providers and Disclosure

We may disclose information where reasonably necessary to professional advisers, technology, hosting, email, form-processing and document-management providers, or to government bodies and other parties involved in a matter where authorised or required. Providers are expected to handle information only for the relevant service or lawful purpose.

Some technology providers may process or store information outside Australia, including in the United States or other locations used by their infrastructure. Provider locations and practices can change. You may contact us for further information about the providers relevant to your enquiry.

Storage, Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. Information is retained only for as long as reasonably required for service, record-keeping, legal, regulatory and professional purposes.

Access and Correction

You may ask to access personal information we hold about you or request a correction if you believe it is inaccurate, incomplete or out of date. We may need to verify your identity before responding and may be required to retain some records.

Questions or Complaints

To ask a privacy question, request access or correction, or raise a concern, contact Alpha Immigrations at info@alphaimmigrations.comor +61 402 043 942. Please provide enough information for us to understand and review the matter. We will aim to respond within a reasonable period.

If you remain concerned about how personal information has been handled, you may seek information from the Office of the Australian Information Commissioner atoaic.gov.au.

Updates to This Policy

We may update this policy when our services, providers or information-handling practices change. The current version and update date will be published on this page.